Services

Getting professional, comprehensive advice is an absolute necessity when it comes to choosing a POS system. That's why our staff undergo continuous advanced education and training courses, and are always ready to offer you the best advice. But on-site consultation is not the only service we provide.

Telephone Support:

When accessing the CRS After-Hours Support  via telephone you will be prompted to enter your site’s Support Code.

Upon entering the site our sophisticated call routing system your call will be automatically routed to the appropriate support staff member.

Our telephone system also provides the ability to leave a voice mail message. If this option is selected, your message will be routed in the same manner as a live call and will be answered in the order it was received.

Upon receiving your message a case will be created and an agent will return your call within the following 60 minutes. 

24/7 Support:703.807.0353 ext 1

Fax: 703.563.2701

Support@caprest.com

All new Restaurant Manager Systems are covered by a one year support plan which includes:

• One year unlimited phone support
• One year Free RM Monitor Service
• One year PCI Update Insurance

Upon expiration, customers may choose to renew their  support:

: Software Maintainence Plan - $1800 or $150/ month
The Standard plan includes the Basic support plan enhanced with remote support (phone and internet). Additional support is available and may be purchased at the posted hourly rate. Please refer to the attached Annual Support Plans chart for details and comparisons.

Support fees for customer not enrolled in any support plan are as follows:

$250 / hour - for calls placed between 9:00am and 5:00pm (Monday thru Friday)

NOTE: After-Hours Phone Support and Emergency On-site Support are not available to non-current customers